bima group

Robi Partnership

Our first venture in Bangladesh is with Robi Axiata Limited. In 2012 Milvik, under the name Bima, joined hands with Robi and Prime Islami Life Insurance Limited to introduce the concept of mobile based health consaltancy, hospital cash & life insurance in Bangladesh. 

My Health Combo Pack

For the first time in Bangladesh, for a low daily price for healthcare tips over SMS, customers can also avail primary doctor consultation on phone, along with free life and hospital cash insurance. This is exclusive to Robi prepaid and post paid subscribers and the service is called My Health Combo Pack. For availing My Health Combo Pack service, subscribers are first required to subscribe their mobile number via USSD and once subscribed, subscribers will start receiving the daily SMS based healthcare tips. Subscribers can also call an exclusive helpline number to receive unlimited number of doctor consultations for the entire family along with free life and hospital cash insurance.

To get doctor consultation, subscribers need to call 21216 and book an appointment then the doctors will call the subscribers back and will provide medical guidance.
The below services are currently available:

  1. Daily Health and Nutrition tips by SMSs
  2. Doctor consultation over phone (Condition applicable)
  3. Free Life insurance and Hospital cash benefit (Condition applicable)
  4. My Health Combo Pack customers get discount at Milvik’s partner hospitals across Bangladesh without additional cost (available from November 2016)

Subscription Request
Subscribers can subscribe the service through USSD and Call center.
Self-registration using USSD: *21216*1*1#
Call center number - 21216 (Regular off net call charge applicable)
Subscription Fee
Daily Tk. 2 (+SD+VAT+SC), After successful deduction of daily service fee, the Subscriber is eligible for unlimited doctor consultation till midnight next day.
Helpline Number- 21216 (Regular off net call charge applicable)
My Health Combo Pack Service Plan

*For a month of February where the no of days is 28 or 29, if the subscriber is deducted for the full 28 or 29 days, the subscriber will receive benefits as per Plan 7.

Free Life insurance and Hospital cash benefit under My Health Combo Pack service (Condition applicable)

Life Insurance- Protection cover amount which is paid to nominee of the subscriber of amount up to BDT 60,000 in case of death either due to accident or natural of the subscriber. (See below for details)

Hospital cash insurance-Protection cover upto BDT 20000 in a year (Upto 1000 per day) which is paid to the subscriber if subscriber is hospitalized for in-patient treatment in any hospital for any medical treatment, accident or illness, irrespective of medical cost. (See below for details). The cover starts from day 2 of hospitalization. Eg, if the subscriber is hospitalized for 2 days he is paid for 1 day and if he is hospitalized for 5 days he is paid for 4 days and so on.No hospital cash insurance benefit will be paid for only 1 day of hospitalization.

Service feature: Doctor consultation

Service availability- Doctor Service will be available 24x7 (except government holidays)

• Customer will get primary consultations from the doctors over phone, but for urgent and serious issues please consult your nearest hospitals or physicians

Duration of doctor call-Depends on customer’s need 

Doctor call back time-After getting the consultation request doctor will call back within 1 hour during the service hours. The consultation requests received on Government holidays will be called back on following day based on the request serial. 



Additional information: Terms & Condition, FAQ,  Claim form,  Hospital Discount

Robi Bima

Robi Bima Life Insurance provides the Robi pre-paid subscribers with cumulative life insurance coverage for free. To be actively covered by Bima Islamic Life Insurance each month, the subscriber needs to begin with at least BDT 400 of airtime usage (excluding Supplementary Duty (SD) + VAT on price inclusive of SD) in that calendar month to earning insurance cover.


Award Winning Mobile Insurance.

More airtime is used, more insurance cover is earned. Cover up to BDT 50,000
3 days claim payment

Currently 7 million subscribers
Total number of claims paid - 1200 worth the amount BDT 45,648,000.00

How It Works

“My father, Md. Belal Hossan had been using Robi for the last 8 years and was a subscriber of Bima Islamic Life Insurance. He made me the nominee of this insurance policy. All on a sudden my father died and I, being the only earning member of the family, had to start dealing with the burden of maintaining my whole family with my monthly income which is as low as TK 8000. I had to take care of the debt of my father too. The whole scenario was really a torturous one for me. However, after getting the claim money of TK 50,000 from ‘Robi Bima’, I first paid off my father’s debt and started a little business that eventually protected the future of my family.” -- Md. Ajgor Hossan, Mobile Mechanic.