bima group

My Health-Family Pack

CALL YOUR DOCTOR NOW – DIAL 21216

Call back facility for registered subscribers and family members

My Health- Family pack offers Hospital Cashback for you as a valued Robi subscriber and also for up to two of your family members. Besides you will get health and nutrition tips through SMS, which will benefit the whole family. Based on service charge deduction each month, a registered subscriber will earn Hospital Cashback coverage the next month.


Convenient & affordable health advice for the entire family and free Hospital Cashback benefits

Eligibility:

This is exclusive to Robi and Airtel prepaid and post paid subscribers.

Key Facilities

● 24/7 unlimited tele-doctor consultation for Subscriber and family members*
● Daily family’s health and wellbeing tips via SMS
● Free Hospital cash health insurance for Primary Insured (SIM card owner)*
● Free shared hospital cash health insurance coverage for up to 2 additional family members of the Primary Insured (conditions applicable) based on ARPU usage*
● Follow-up calls from doctors .
● Receive e-prescriptions via SMS
● Electronic consultation records
● Quality medical advice from licensed medical practitioners
* T & C applicable

Hospital Cashback:

● Protection cover amount is paid if you or any of your covered family members are admitted to the hospital for in-patient treatment for any medical treatment, accident or illness, regardless of medical cost.
● Coverage of up to BTD 1,000 per night in hospital and a maximum of 30 nights in any calendar year or up to BTD 30,000 per year.

Robi Loyalty benefit :

*Family members can be any of the following: mother, father, son, daughter, wife, spouse
*Download the product factsheet for details (pdf link to be provided)

Subscription Request
Subscribers can subscribe the service through USSD and Call center.
Self-registration using USSD: *21216*2*1#
Call center number - 21216 (Regular off net call charge applicable)

Subscription Fee

● Daily 2-taka (+VAT+SD+SC)
● After registration, 2-taka service charge will be deducted daily from your mobile. The service is auto-renewable

* VAT, SD, SC applicable
* For a given month of February, where the number of days is 28 or 29, if you are deducted for the full 28 or 29 days, you will still receive benefits equivalent to BDT 60 deduction (receiving coverage of BDT 60,000 for Life and 1,000 for Hospital Cashback) *In months having 31 days’ service charge will be deducted everyday
*For irregular service charge deduction, daily hospital cashback amount will be calculated in that ratio

Terms & Conditions

Tele-Doctor consultation:
● Tele-Doctor consultation service is available 24x7 (Except Government Holidays)
● Eligible age: 18 to 70 years-old
● My Health Family Pack covers yourself, spouse and children of any age and other family members
● MILVIK Doctor manages minor illnesses, provides guidance on your existing and/or chronic medical conditions as well as general health advice.
● This service does not cover medical emergencies. In case of an emergency, we advise you to visit the nearest hospital immediately.
● The Tele-Doctor consultation facility starts from the day of service charge deduction
● The number of days and cover amount is across subscriber and his/her family members, not for each individual

Hospital Cashback:
● Your insurance benefit starts from the following month of service confirmation and the respective amount will depend on the service charge deducted during the previous month
● Eligible age: 18 to 70 years-old
● Additional family members must be at least 3 months old and below 70 years-old
● Hospitalization for maternity condition is covered only after 9 months of subscription
● In order to change additional family member names, you have to call 21216 Helpline and make a request. However, maternity and pre-existing disease terms and conditions will reset to zero day for the newly introduced family members. The coverage for the new member will start from the following month
● Hospital Cashback benefits (30 annual days or BTD 30,000 coverage per year) are shared by all family members of your My Family Pack
● Claims have to be filed within 180 days of incident happening

How to Claim Life and Hospital Cash insurance

● To make a claim call My Health Helpline 21216* (regular call charge applicable)

CALL NOW 21216* TO AVAIL A CONSULTATION! (* Regular call charge applicable)

My Health-Combo Pack

MY HEALTH COMBO PACK

CALL YOUR DOCTOR NOW – DIAL 21216

Call back facility for registered subscribers and family members

My Health Combo Pack Convenient & affordable health advice for the entire family and free Life insurance and Hospital Cashback benefits . With this service customer can get healthcare tips over SMS, customers can also avail primary doctor consultation on phone, along with free life and hospital cash insurance.


To get doctor consultation, subscribers need to call 21216 and book an appointment then the doctors will call the subscribers back and will provide medical guidance.

Eligibility:

This is exclusive to Robi and Airtel prepaid and post paid subscribers.

Key Facilities

• Unlimited Tele-Doctor consultations for all your family*
• Follow-up calls from doctors
• Free Life insurance and Hospital Cashback benefits for you*
• Health Programs - receive daily or weekly health tips via SMS on one of the following topics: Stay Healthy (daily or weekly), Lose weight (weekly), Diabetes & Hypertension (weekly), Women’s Health & Childcare (weekly)
• Enjoy 10%-40% discount at 100+ MILVIK’s partner hospitals and diagnostic centers across Bangladesh
• Receive e-prescriptions via SMS
• Electronic consultation records
• Quality medical advice from licensed medical practitioners
*T&C Applicable

Life Insurance

• Protection cover amount is paid to subscriber’s nominated beneficiary - up to BDT 60,000 in case of death either due to accident or natural causes.
• The following members of subscriber’s family can be registered as nominees: mother, father, sister/ brother, spouse, children.

Hospital cash insurance

• Protection cover amount is paid if subscriber admitted to the hospital for in-patient treatment for any medical treatment, accident or illness, regardless of medical cost
• The cover is up to BDT 20,000 within a year
• Both Life and Hospital Cashback coverage will depend on how much subscriber’s deduct and pay for My Health Combo Pack on the previous month. The more deduct, the more coverage you get.
Total monthly Deduction in BDT (Excluding VAT, SC, SD) Service Plan Benefits (free insurance)(BDT)
**Download product leaflet for details (pdf of product leaflet will be linked)

Subscription Request

Subscribers can subscribe the service through USSD and Call center.
Self-registration using USSD: *21216*1*1#
Call center number - 21216 (Regular off net call charge applicable)

Subscription Fee

Daily Tk. 2 (+SD+VAT+SC), After successful deduction of daily service fee, the Subscriber is eligible for unlimited doctor consultation till midnight next day.
Helpline Number- 21216 (Regular off net call charge applicable)

All the charges mentioned are excluding VAT, SD, and SC
*For a given month of February, where the number of days is 28 or 29, if you are deducted for the full 28 or 29 days, you will still receive benefits equivalent to BDT 60 deduction (receiving coverage of BDT 60,000 for Life and 1,000 for Hospital Cashback)

Terms & Conditions

Tele-Doctor consultation:
• Tele-Doctor consultation service is available 24x7 (Except Government Holidays)
• Eligible age: 18 to 70 years-old
• My Health Combo Pack covers yourself, spouse and children of any age and other members of your family
• Milvik Doctor provides primary tele doctor consultation for minor illnesses, provides guidance on your existing and/or chronic medical conditions as well as general health advice.
• This service does not cover medical emergencies. In case of an emergency, we advise you to visit the nearest hospital immediately.
• The Tele-Doctor consultation facility starts from the day of service charge deduction

Free Life Insurance and Hospital Cashback:
• Subscriber will get the insurance benefits from the following month of service confirmation and amount of benefits will depend on the service charge deducted during the previous month (check table on the previous section)
• Eligible age: 18 to 70 years-old
• Hospitalization for maternity condition is covered only after 9 months of subscription
• All pre-existing disease, existing permanent disability or deformity of any pre-existing condition leading to in-patient hospitalization or death is only covered after 3 months of subscription
• Claims have to be filed within 180 days of incident happening

Discount on Medical Tests
• Registered subscribers will get discount on medical tests as per agreement between MILVIK and the hospitals or diagnostic centers
• MILVIK or Robi will not be responsible for any wrong treatment at Hospitals

How to Claim Life insurance and Hospital Cashback
• To make a claim call My Health Helpline 21216* (regular call charge applicable)
CALL NOW 21216* TO AVAIL A CONSULTATION! (* Regular call charge applicable)