Terms & Conditions

Terms and conditions –Milvik Life:

  • At the time of registration, the age of the customer should be between 18-58 years . However, upon registration, customers will be eligible for coverage until the age of 60.
  • The customer’s father, mother, spouse, siblings and children can be nominated for life insurance.
  • The customer’s insurance guarantee will be automatically canceled for the period described below,
    1. If the customer’s age exceeds 60 years
    2. If the nominee receives insurance money after the insurance claim
  • If the customer suffers from cancer, heart attack / cardiovascular disease, stroke (resulting in permanent symptoms in the body), organ damage/failure or any other terminal illness (life span less than 12 months) then he/she will not be considered eligible to purchase the policy.
  • Eligible policyholders must need to fill up a declaration of health form during policy registration.
  • Natural death cannot be claimed in the first 3 months from the date of registration.
  • Death due to a pre-existing disease within the first three months of package registration will not be covered.
  • Insurance claims in case of death due to war, foreign enemy attack, hostility or anti-war campaign (whether war is declared or not), civil war, insurrection, strike, riot, civil unrest, military uprising, rebellion, conspiracy, revolution, military coup Will not be acceptable.
  • Insurance cannot be claimed in case of death due to suicide or voluntary injury
  • Insurance claims will not be accepted in case of death due to nuclear, biological and chemical risks and losses
  • The nominee has to claim insurance within 90 days of the death of the customer. If the customer dies more than 180 days after any accident, it will not be considered an accidental death and can only be claimed for normal death insurance.
  • In case of insurance claim, death certificate needs to be provided by an MBBS doctor or hospital authority (in case of death in hospital) otherwise death certificate issued by City Corporation / Union Council Office has to be provided.


Terms and conditions –Milvik Health:

  • Doctor consultation is available 24/7. Doctor will call back based on request to helpline number
  • Customer aged between 18-64 (age not exceeding 64) can subscribe and include their parents and spouse (aged 18-64) and children (aged 0 to 19, not exceeding 19) for coverage
  • Policy will expire as soon as customer become 69 years of age. For beneficiaries, parents and spouse cannot be covered as soon as they become 69. For children, that age is 21 years
  • Pre-existing conditions are covered after 6 months of policy confirmation; pregnancy/childbirth covered after 1 year of policy confirmation (both hospitalization and out-patient);
  • Every month, on the same date the service fee will be deducted from customer’s bKash wallet. No payment for any month will result in no coverage in the next month, no payment for any day will result in proportionate cover in the next month
  • Hospitalization due to war or similar events, self-inflicted injury, voluntary participation in fatal activities, or unlawful acts are not covered
  • Elective, cosmetic or laser surgery/treatment are not covered
  • Submission of payment receipt is required for any outpatient claim. Outpatient coverage is not available for dental and eye treatment
  • Notification of Claim must be made within 90 days of admission to the hospital. Customer shall have additional 90 days for document submission from the notification date.